Reminders For Your Upcoming Rental

Things To Know About Your Event Rental
If you’re reading this then you have ordered a rental for your event.

Here are a couple of reminders to make sure everything goes smooth:

CANCELLATION POLICY: Deposits are non refundable and guarantee your rentals for the day of your event. please refer to your contract for our cancellation policies.

Please make sure that you are checking your phone the day of delivery as we will send text messages regarding our arrival time.

REMAINING BALANCE: If you only paid the deposit for your rentals, the remaining balance is due at time of delivery. The remaining balance can be charged to the card on file or paid in cash at delivery. We do not accept checks except for pre-approved customers. Please note that our drivers do not carry any change and any overpayment will be considered a tip for the drivers.

GRASS: Please be sure to have your grass cut no later than the day before we set up.  Please make sure all pet waste is picked up prior to setup.

SPACE: Please measure your set up area to make sure everything will fit as we cannot be responsible if there’s not enough room for the rentals you selected. Also make sure the pathway to the set up location is clear. We have very tight delivery schedules due to the large volume of orders.

WATER: You are responsible for ensuring that there is accessible water. We require that a hose is at the location of setup at time of delivery. We do not carry hoses you are responsible to provide hoses.  

POWER: You are responsible for ensuring that there are enough power outlets (and power) within 100 feet of your set up area. the contract will state how many separate outlets are needed for each rental. We will use our extension cords for the inflatables. You may use your own extension cords for concessions.

STAKES: We drive stakes into the ground to secure most equipment.  we are also not responsible for anything a stake may hit underground. If your set up area should not or is unable to be staked please let us know so we can bring alternative anchoring equipment. An additonal charge will be applied based on the amount of sand bags needed 

SPRINKLERS: We are not responsible for any damage to sprinkler systems on the property due to stakes or staking. If you have a sprinkler system please let us know where not to stake. If your rental is overnight, please ensure your sprinklers are turned off as they will flood the inflatble. If they are left on and the inflatable is flooded a cleaning fee will be applied as we will need to fully dry the unit to ensure it does not mold.

PARKS: If your event is at a park you are responsible for ensuring that you have the proper permits for your event. Most parks require a general permit and a special use permit for inflatables, generators, etc. Verify this info with the park and make sure we are allowed to use stakes to secure the equipment into the ground. An additional park fee may apply.

GENERATORS: We deliver our generator rentals filled with gas as a courtesy. You are responsible for checking the gas level every hour and adding more gas if needed.

LEAVING EQUIPMENT: Equipment cannot be left unattended. It is your responsibility to ensure the equipment is used safely and properly at all times. You will be liable for any theft or damage that occurs to the equipment if it is left unattended.

If you have any questions feel free to give us a Call or Text at 614-353-6635 or 614-648-5513. Otherwise we’ll see you soon